Statuario Lux

SECURE & BY STRIPE

We accept all major credit/debit cards for payment. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.

If the payment is not authorised by your bank or card issuer then the order will not be complete and we will not be able to fulfil the order. Please note that some issuing banks may still reserve your funds for a period of time.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.  We work with STRIPE to delivery essential service to our customer.

Please see our Terms & Conditions for more information

Delivery

Delivery charges shall be paid by the Buyer and will vary dependent on size, weight and distance from the Company’s warehouses / suppliers.

Any dates quoted for delivery of the Goods are approximate only and Seller shall not be liable for any delay in delivery of the Goods however caused. The Goods may be delivered by Seller in advance of the quoted delivery date on giving reasonable notice to Buyer.

Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as repudiated.

Delay due to circumstances outside the control of the Company shall not entitle the Buyer to cancel any order or refuse delivery.

Delivery will be to nearest kerb-side or hard standing by tail lift vehicle and manually operated pallet truck. We cannot guarantee delivery can be made onto your drive. Delivery can only be made to flat, level hard standing. Delivery company is unable to deliver onto roads that have an incline, are gravelled or grassed. The Driver will not handle the goods.

If Seller fails to deliver the Goods (or any instalment) for any reason other than any cause beyond Seller’s reasonable control or Buyer’s fault, and Seller is accordingly liable to Buyer, Seller’s liability shall be limited to the excess (if any) of the cost to Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.

The Buyer must make the Seller aware of access restrictions or other impediments for a large van/lorry and the Buyer must ensure a responsible person is at the Delivery Address at the time of the Delivery to supervise the off-load and sign for the goods.

Should Buyer fail to receive the delivery on the pre-arranged day then additional charges may be payable for re-delivery.

Examination, Reporting Damage and Acceptance

The Company takes care to ensure all Goods leave in good condition. All goods are dispatched with a covering. If the cover has been tampered with in any way, please do not accept the delivery of the Goods and report to the Company immediately.

Goods delivered to the Buyer must be checked immediately upon delivery and any damages /shortages/ incorrect items must be recorded on the delivery note of the transportation company. Delivery note marked “unchecked” or failure to record damage will be deemed as acceptance as no damage and no shortage and Company will not accept any claim thereafter.

Take a digital high definition photo of the damaged items and forward to us with a written statement of damages within 24 hours as this will enable the Company to claim against the carrier.

If confirmed and accepted by the Company, shortages, damaged and incorrect deliveries notified to the Company, wherever possible will be remedied within a further 14 working days subject to availability.

The Company reserves right not to replace damaged tiles if the total amount is less than 5% of the total order.

The Buyer shall deem to have accepted the Goods, if the Goods have been fitted/fixed or attempted to fit/fix to a wall or floor. 

Cancellation and Returns/Refund

You must inspect the Goods on delivery or collection to ensure they are the correct type and of satisfactory quality. You must notify us within 24 hours of delivery or collection for correction, replacement or refund of all or part of the Price (at our discretion), which will be your sole remedy. If the goods are of unsatisfactory quality, we reserve the right to request documentary evidence such as a photograph in support of your statement. If you do not reject them within this time, or if you have installed or attempt to install them, you will be deemed to have accepted the Goods as delivered and we will have no liability to you.

No returns will be accepted after 7 working days. In exceptional circumstances, Goods may be accepted for credit and where such consent is given a minimum re-stocking fee of 20% of the price of the goods will be charged plus any delivery charges where applicable.

In all cases the Buyer shall be responsible for and shall pay for the cost of sending the Goods to the Company and shall pay for the cost of any goods which are damaged or defective which are un-saleable.